Managing your IT issues and communication problems in-house using your own employees is frequently a route taken by businesses when looking for ways to save money. In the beginning, this may seem like a good system to have in place. However, as time goes on, a whole host of difficulties can arise and often, it becomes apparent that you don’t have the personnel on board who really know what they’re doing.
In the meantime, you’ll find you’ve spent a significant amount of money on equipment, such as new hardware and software. Also, it’s likely you would have invested a fair amount of time continuously training your in-house team on the latest technologies.
Using outsourced IT support services
These issues can be easily resolved by outsourcing your IT support needs and subsequently, eliminating the hassle, cost and time spent on attempting to solve IT and communication problems with limited success.
Remote IT support
Appointing an outsourced IT support services company does not mean a technician will have to come into your office from afar every time an issue needs to be resolved. Remote IT support allows technicians to instantly amend IT problems by taking control of your computer from their own offices, not yours. By just picking up the phone to report a problem to your support services company, you can start a remote session with your support technician, who can resolve the problem for you. This allows you to get back on with your work as usual before you know it.
Telephone IT support
It’s not uncommon these days for businesses to work around the clock. This means you need an IT support service that can be there for you 24/7. With call centre support continuously on hand, you can rest assured that no matter what time of day you encounter an IT problem, it will be solved with little delay. If your business uses an in-house IT services team that works 9-5, it’s clear that time and money will be lost while you wait until office hours to resume to get back up and running.
On-site IT support
How much easier would running your business be if you knew you didn’t have to spend time trying to work out what’s wrong with your IT system? Using an outsourced IT services provider gives you the guarantee of an engineer coming to your office when remote support isn’t enough to solve a particular problem. Whether it’s server or network checks, software configuration or installing a new piece of hardware, a professional engineer will take the frustration away by coming to your office and doing all the work for you.