In this post, we have outlined some of the most important points of focus for businesses’ 2018 Telecoms budgets.
Mobility and the Internet of Things (IoT):
With the increasing rise of remote working in organisations, the need for effective mobile telecommunications is inevitably set to increase. The most significant development in 2018 will most likely be the preparation for the 5G mobile network evolution.
As leaders in mobile telecommunications research, the University of Surrey have released papers on the future of telecommunications, predicting the growth of 5G as a key enabler for content services and increased mobility. Indeed, in recognition of its significance and implementation, Surrey, along with two other UK universities, have been granted £16m of UK Government money to build test networks and trial 5G technologies, kicking off in early 2018.
As 5G will be a flexible and powerful infrastructure, it will ultimately allow mobile communications to extend beyond mobile phones and tablets, through to a varied range of devices and ‘things’.
Increased security in the wake of GDPR:
The introduction of the General Data Protection Regulation (GDPR) in May 2018 aims to further assure the security of the digital marketplace for consumers.
As demonstrated in recent years, inadequate security measures have not only resulted in financial loss, but also damage to reputation and loss in consumer trust. A prime example is TalkTalk’s £400k fine in 2016 as a direct consequence of a damaging cyber-attack in October 2015. Security failings meant that hackers accessed the personal information of more than 150,000 customers, including financial data related to more than 15,000 individuals.
The introduction of GDPR places further emphasis on businesses to protect against cyber risks and enhance data security for their customers.
Modernised systems for communications simplicity
Telecoms companies should be working to help businesses to simplify their telecoms systems, making it easier for the customer to run their businesses in 2018. Telecoms businesses should be offering a more simplified portfolio of essential products and digital services. Old and outdated systems can migrate to digitalised services, providing a more modern and streamlined approach to business telecoms. Transitioning to the cloud for more effective, safe, secure and reliable infrastructure services is one such example.
Preparation to move towards IP telephony:
Telecoms giant BT Wholesale has announced that by 2025, it will have moved all customers to Voice over Internet Protocol (VoIP) technologies, which utilises the Internet to make and receive calls. In preparation for this switch, BT Wholesale has declared that its customers will no longer be able to purchase Integrated Services Digital Network (ISDN) and Public Switched Telephone Network (PSTN) circuits from 2020.
With this in mind, it is likely that a significant proportion of businesses that have not already implemented a VoIP network will move towards the new technology in 2018. With the move comes a plethora of benefits, including: lower call costs, unlimited extensions, call recording, voicemail to phone and email, to name just a few.
If you would like to discuss the best options for your business’ telecoms system for the New Year, get in touch with our experts at SA1 Telecoms on 01792 439 087.