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VoIP: Three services your business could be using

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VoIP: Three services your business could be using


" When installing specific software on to a computer or tablet, complimentary hardware – including a microphone, sound card and speakers – is essential."

In today’s modern work environments, it is especially important for businesses to ensure their communications services are up to scratch. On a day-to-day basis, staff members are dependent on phone calls, emails and high-speed broadband services to communicate both internally and externally.

In recent decades communications systems have advanced at a rapid pace, and arguably one of the most significant examples of modern technologies being adopted in the everyday workplace is voice over internet protocol (VoIP).

Explained simply, VoIP allows users to make and receive calls using the internet. It does so through converting analogue signals to compressed digital signals that translate to internet protocol (IP) packets. These IP packets are then transmitted over the internet and converted back to a regular analogue telephone signal, if the end user has a regular telephone.

As outlined in a previous blog post, VoIP technologies bring a plethora of benefits, including increased mobility, improved features for functionality, and huge cost savings. In this blog post, we have outlined the types of services available:

ATA: Analogue Telephone Adaptor

ATA is the most economical option when considering implementing VoIP in the workplace. The adapter works to connect a regular phone to a computer – or any other network – to facilitate phone calls over the internet. The most basic ATAs have one or more RJ-11 jacks to plug a telephone in to, and a USB connector that plugs in to the user’s laptop or computer. ATAs are typically cheaper than VoIP desk phones that connect to a computer’s USB port.

Soft Phones

VoIP can be installed on computers, smartphones or tablets through applications, enabling users to make calls over the internet. When installing specific software on to a computer or tablet, complimentary hardware – including a microphone, sound card and speakers – is essential. Further, on any of these platforms, a reliable and speedy internet connection is paramount. The only charges will be for the internet data plan, with no cost for the calls, regardless of distance.

VoIP IP Desk Phones

Although IP desk phones look similar to traditional telephones, they do not have a RJ-11 jack that is found in regular telephones. Instead, IP telephones have the RJ045 Ethernet connector, which helps connect the phone directly to the router, whilst also having the necessary software required for an IP call.

At SA1 Telecoms, we can provide you with expert information and advice on VoIP, helping you to choose the smart option for your business and its telephony needs.

To find out more, contact us on 01792 439087

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"SA1 Solutions have been extremely efficient with getting the new warehouse’s communications set-up to facilitate the transition to the new site and the consolidation of our operations in Swansea. Centralising our operations and having a site with the capacity for growth will not only increase jobs in the area, but streamline the business as a whole for better productivity and efficiency throughout the business. Having a reliable and responsive communications system and team in place is essential to this."


Matthew Harvey
Group Finance Director at Dr Organic
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