87% of support calls are dealt with remotely, with our globally acclaimed support tools and our team of highly trained professionals who are highly equipped for any situation
With our complete departmental offering, there is no project too big or small. Our solutions’ flexibility, allows us to work with a range of business, from enterprise level clients, to small start-up businesses looking for reliable a IT partner.
Focus on your business and leave the IT to us.
Whether you are a single site or multi—site company our support can offer you:
- 24-Hour Proactive Remote Monitoring – We offer remote monitoring 365 days a year and our team of highly skilled engineers are on hand to assist in any situation.
- Management of 3rd Party Vendors – Trying to keep track and manage all your IT vendors can be time consuming, leave the management to us and focus on growing your business.
- Access to tailored online support portal – Our bespoke online support portal is tailored to each customer, this portal allows our customers to set ticket urgency levels and have instant access to an engineer.
- Unlimited telephone & email support
- Unlimited remote support (servers, PC’s & networks)
- Standard helpdesk hours 8am – 5:30pm Monday to Friday - Out of hours’ support can be arranged
- High rate of first-call resolution