SA1 Solutions Remote Help

Our business is making sure you can do yours

Our Support

SA1 Solutions offers 24 hours a day 7 days a week monitoring, we have a team of skilled and experienced engineers, as well as a help desk team who are available Monday – Friday 08:00 – 18:00. Out of hours’ support is a benefit that some of our customers already take advantage of, and can be arranged to suit a customer’s requirements.

Our bespoke ticketing system allows customers to log tickets based on the urgency of their situation, these tickets are then assigned to the engineers or support help desk advisors based on the urgency of the ticket and the skill set required. These are assigned and monitored by senior staff members who regularly report of the system.

If you are seeking further information regarding the support we provide please view our support packages, or if you are a customer seeking advisor go to our contact us page.

Further customer support can be found here:

"SA1 Solutions have been extremely efficient with getting the new warehouse’s communications set-up to facilitate the transition to the new site and the consolidation of our operations in Swansea. Centralising our operations and having a site with the capacity for growth will not only increase jobs in the area, but streamline the business as a whole for better productivity and efficiency throughout the business. Having a reliable and responsive communications system and team in place is essential to this."

Matthew Harvey
Group Finance Director at Dr Organic
CCNSP Cyberoam Certified Network & Security Professional
CompTIA Accredit UK Trustmark plus Solutions & Support
CompTIA IT business Trustmark
Fuse Mail
Microsoft Partner Silver
Dell Partner Direct Premier