• Fully Managed Support

    SA1’s fully managed IT service will help you take control of your IT infrastructure. We will help you reduce costs, increase reliability, productivity, security and minimise downtime.

  • Close up of telephone
    Server Only Support

    Servers are crucial to any business this is why we provide tailored server support packages.

  • Pay as you Go Support

    This is a perfect solution for businesses that already have an IT department and just need assistance on certain IT elements.

  • Pre-Paid Support

    Having your support pre-paid gives you the reassurance that we are there, ready and waiting to support you as and when you need us.

Your Business IT Support, Swansea:
An IT Support company in Swansea designed with your business requirements in mind.

By outsourcing your IT, you not only free up valuable resources, but you also save money.
IT SUPPORT

Why outsource your IT?

Technology is changing and developing at a rapid pace. It can be time consuming and costly for businesses to keep up with these changes.

It’s hard to constantly make sure that your business is using the best services available. By outsourcing your IT support services in Swansea, you not only free up valuable resources, but you also save money. Using a managed support provider gives you access to dedicated individuals with a range of technical expertise. And all for the fraction of the cost of having an in-house IT department.

Get in Touch about Outsourcing your IT

Why choose SA1 as your IT support service?

SA1 Solutions is an award winning managed service provider based in Swansea, with over 200 customers across the UK.

We are support specialists for the South Wales area and have been doing this for over 14 years. Our customers come from a variety of industries. They are anything from small businesses, to large multi-site organisations. Our support technicians sit within our helpdesk support team and work to provide high levels of 1st line and 2nd line support. We believe in using the latest technologies to deliver the best in customer service.

SA1 has a high rate of first-call resolutions. 87% of our customer calls are dealt with remotely. For situations where a remote solution isn’t possible, a site visit is arranged. Our highly trained engineers have an array of expertise, as well as specialising in their own chosen fields. Our teams are trained to the highest ability and hold many accreditations, including Microsoft certifications.

With our complete departmental offering, there is no project too big or small. Our flexibility allows us to work with a range of businesses.
Our office telecommunication solutions are bespoke to you and business, tailored to work as your business expands.

Focus on your business. Leave the IT to us.

Whether you are a single or multi-site company our support can offer you:

24-Hour proactive remote monitoring

SA1 is a business IT support company in Swansea that offers remote monitoring 365 days a year. Our team of engineers are on hand during office hours to assist in any situation.

Management of 3rd party vendors

Trying to keep track and manage all your IT vendors can be time consuming, leave the management to us and focus on growing your business.

Access to a bespoke online support portal

Raising a ticket or request couldn’t be easier! Our support portal allows our customers to set ticket urgency levels and have instant access to a service desk engineer.

Unlimited telephone & email support

Our Swansea offices are open Monday to Friday 8:30am – 5:30pm. Our engineers are always on hand to deal with your enquiry. Out of hours support can be arranged if this is something the customer requires.

Unlimited remote support

Whether it be servers, PCs, or your internal networks. SA1 has the expertise to meet your companies’ needs.

Get in Touch about IT Support

SA1 Solutions have been extremely efficient with getting the new warehouse’s communications set-up to facilitate the transition to the new site and the consolidation of our operations in Swansea.

Matthew Harvey Group - Finance Director at Dr Organic

Customers that trust SA1 Solutions

Providing fully managed support to one of Wales largest charities

Providing outsourced IT support for over 13 years, to over 100 users across their multiple sites. SA1 work constantly to obtain the best charitable rates for software licencing and provider this customer with VoIP telecommunications system, as well as business mobile management.

This customer benefits from our pay as you go service.

SA1 provide technical support to a small industrial customer as and when they require it. They knew that they would only need SA1 for more demanding IT requirements. This suits this organisation as they can maintain the day to day running and lean on SA1 in more technical situations.

Providing technical support to all customers as and when they require it.
Types of IT services we support

SA1 Solutions support all elements of IT including:

  • Office phone systems and business mobiles,
  • Cyber and internet security, including anti-virus, back up and protection against ransomware,
  • IT infrastructure configuration and monitoring,
  • Broadband,
  • Software and licencing,
  • Microsoft Office 365 Suite,
  • Cloud solutions including storage and data archiving.

Contact SA1 today
Call our team today and speak to a member of our team. We are always happy to hear your requests and see what we can offer you.
Get in touch