SA1 understands that no two businesses are the same. Every organisation has different goals, different requirements and therefore different expectations.
Each support contract and the monthly fee that coincides, are tailored to suit each individual customers requirements. This fixed monthly fee is based around our customers budget and expectation.
Our service level agreements are set to industry standards and are discussed in detail with each client to ensure that the levels of service they require are achieved. Most of our customers have been with us for many years, some for over 10 years!Get in Touch about Fully Managed Support
We will maintain and manage all the vital components of your IT with 24/7, 365 days a year monitoring.
Our customers take advantage of a range of benefits such as reductions in data loss, disruption, downtime, and faster fault identification. We will continually monitor your infrastructure and provide proactive support where possible. SA1 has three main teams, our server team, software team and our helpdesk team. Depending on your support agreement, you will have access to these teams during business hours.
Severity one situations will be dealt with as soon as possible. If additional out of office support is something you require speak with our team and see what package we can provide.
As a customer you are welcome to call or email, but SA1 also has a dedicated customer support portal.
All customers can raise a ticket with their issue or request and this is automatically assigned to the correct technical team. SA1 believe strongly in providing visibility to our customers. Once your enquiry has been assigned to an engineer you will receive an email updating you with your engineers name. Every update they make will be emailed to you. We believe in keeping our customers involved every step of the way, giving them peace of mind that their enquiry is being dealt with.Get in Touch about IT Support