This is an ideal situation for those with a specific budget they must adhere too.
This also suits organisations who have an IT department but require additional support on certain elements, or a start-up/SME organisation who are yet to realise how much support they require. The comfort of knowing you have IT hours ready to use will give your business the confidence to thrive.
Why wait until something goes wrong before your call on IT Support?
Building a relationship between your organisation and a managed service provider means that when a situation occurs we are already aware of your business, your requirements and are ready to help!
Pre-paid IT support service is designed for clients who need greater flexibility from their support provider. It also provides businesses with more control over their IT usage, by having pre-paid set hours this means you will never go over your IT budget. It will also help you organise and manage what parts of your business need support. By having pre-paid hours and an established relationship, SA1 will already be aware of your business and will be on standby for when you need us. We will know how you work, what functionality you already have and will be able to quickly assist you.Get in Touch about Pre-Paid Support
We understand that no two businesses are the same and that every situation is different.
Therefore, we believe in getting to know an organisation, so that we can provide the best customer service possible.
Our pre-paid service support package works through a unit’s system. Each unit represents an hour of an engineers’ time. Each unit represents an hour of an engineers’ time , with a minimum of ten units per purchase. Automatic renewal of units can be organised, or our accounts department can just contact you as and when your units drop to a certain amount.
If large units are purchased then SA1 can offer a flexible or reduced rate, producing cost savings. By taking this support package, you will not only have greater control over your IT spends, at a reduced rate you will also guarantee long-term savings.
This type of service works well for customers that don’t need regular day to day IT support, but when they do need support they need something completed quickly. It is also best for organisations that are not able to commit to a regular spend or possibly prefer to pay for things upfront.