Technology is changing and developing at a rapid pace. It can be time consuming and costly for businesses to keep up with these changes.
It’s hard to constantly make sure that your business is using the best services available. By outsourcing your IT support services in South Wales, you not only free up valuable resources, but you also save money. Using a managed support provider gives you access to dedicated individuals with a range of technical expertise. And all for the fraction of the cost of having an in-house IT department.Get in Touch about Outsourcing your IT
SA1 Solutions is an award winning managed service provider based in South Wales, with over 200 customers across the UK.
We are support specialists for the South Wales area and have been doing this for over 14 years. Our customers come from a variety of industries. They are anything from small businesses, to large multi-site organisations. Our support technicians sit within our helpdesk support team and work to provide high levels of 1st line and 2nd line support. We believe in using the latest technologies to deliver the best in customer service.
SA1 has a high rate of first-call resolutions. 87% of our customer calls are dealt with remotely. For situations where a remote solution isn’t possible, a site visit is arranged. Our highly trained engineers have an array of expertise, as well as specialising in their own chosen fields. Our teams are trained to the highest ability and hold many accreditations, including Microsoft certifications.
Whether you are a single or multi-site company our support can offer you:
24-Hour proactive remote monitoring
SA1 is a business IT support company in South Wales that offers remote monitoring 365 days a year. Our team of engineers are on hand during office hours to assist in any situation.
Management of 3rd party vendors
Trying to keep track and manage all your IT vendors can be time consuming, leave the management to us and focus on growing your business.
Access to a bespoke online support portal
Raising a ticket or request couldn’t be easier! Our support portal allows our customers to set ticket urgency levels and have instant access to a service desk engineer.
Unlimited telephone & email support
Our South Wales offices are open Monday to Friday 8:30am – 5:30pm. Our engineers are always on hand to deal with your enquiry. Out of hours support can be arranged if this is something the customer requires.
Unlimited remote support
Whether it be servers, PCs, or your internal networks. SA1 has the expertise to meet your companies’ needs.Get in Touch about IT Support
Providing fully managed support to one of Wales largest charities
Providing outsourced IT support for over 14 years, to over 100 users across their multiple sites. SA1 work constantly to obtain the best charitable rates for software licencing and provider this customer with VoIP telecommunications system, as well as business mobile management.
This customer benefits from our pay as you go service.
SA1 provide technical support to a small industrial customer as and when they require it. They knew that they would only need SA1 for more demanding IT requirements. This suits this organisation as they can maintain the day to day running and lean on SA1 in more technical situations.